Information

CREATING KNOWLEDGE 

The pace of change today ushered in by use of new digital tools that enable us to access ever increasing volumes of information and knowledge has a sig-nificant effect on the way people live, work, and play. When applied solicitously, these tools can bring important benefits to organisations, its users and customers. 

Information systems invariably involve the inter-action of people, processes and technology. In-formation use is what drives all other information behaviours – the ultimate purpose for which in-formation is needed and sought after. Under-standing information use also informs how information systems should be designed and implemented in projects of scale paticularly those which Digital Summit undertakes. 

People use information to create knowledge – the final step of an information-seeking process. But information alone is only part of a longer chain. By embracing this aspect about information as being fundamentally valid, project work we do begins by first examining and analysing information behavior in a workplace setting to better understand the full cycle – from emergence of a need to locating information to solve that need through to making it available to appropriate users. 

QUALITY OUTCOMES 

To make these connections Digital Summit employs a technique developed in business and industrial engineering – Task Analysis. It examines the many types of work processes undertaken by a client organisation and essentially studies what an operator or team of operators is required to do in terms of actions or cognitive processes to achieve a system and, therefore, an organisational goal. 

As we undertake such analyses, three approaches are employed: (a) the normative approach or how a system should behave; (b) the descriptive approach describing how a system actually works in practice; and, (c) the formative or predictive approach which specify the requirements that must be satisfied so that the system eventually behaves in a new or desired way. 

Combined with our direct access to and strategic relationships with various technology providers and software development houses across the globe, Digital Summit’s capabilities are thus enhanced for delivery of solutions and high quality outcomes for customers in New Zealand.

Contact us today.