Knowledge Based Organisations
DISCONTINUOUS CHANGE
The value of information systems today are that they can maintain the corporate history, experience and expertise that long-term employees hold. The systems themselves – not the people – can become the stable structure of the organisation. People will be free to come and go, but the value of their experience is incorporated in the systems that help them and their successors build up a knowledge base invaluable to running the business or enterprise.
Unfortunately, information processing paradigms of knowledge management today are mostly devoid of capabilities for continuous learning and unlearning brought upon by discontinuous internal and environmental change. Core capabilities you might confidently have today should not become tomorrow’s core rigidities.
The mechanistic and rigid nature of routines embedded in information processing-based knowledge management systems are incapable of keeping pace with dynamic knowledge creation needs in wicked environments. Therefore, a more proactive involvement of human imagination and creativity to facilitate diversity in an organisation may actually be needed to match the variety and complexity brought about by dynamically discontinuous change.
DOING THE RIGHT THING
Proper design of knowledge management systems ensures that adaptation and innovation of business performance outcomes occurs in alignment with changing dynamics of both the internal and business environment.
As a provider of ICT solutions, Digital Summit helps customers design business models not only in terms of knowledge harvesting processes for seeking optimisation and efficiencies, but also in combination with ongoing knowledge creation processes such as data model reviews, knowledge health checks, knowledge and security audits, performance tuning, disaster recovery planning, and replication services, which ensure they not only succeed in doing things right in the short term, but also doing the right thing in the long term.
Embracing both these aspects in enterprise business models as simultaneous and parallel sets of knowledge processes – instead of treating them in isolation, facilitates ongoing innovation of customer and business value propositions.